General Conditions of Rental 2025

This contract is subject to the regulations governing tourist residences. The occupant may not, under any circumstances, elect Néméa Appart’Hôtel as their primary residence. The occupant may not invoke the legal provisions applicable to residential leases, particularly with regard to continued occupancy. Any private or professional domiciliation in the residence is prohibited.

The reservation of an apartment in a Nemea Appart’Hôtel Holiday Property is only valid after acceptance of the client’s reservation by Nemea Appart’Hôtel. Confirmation of the client’s reservation with Nemea Appart’Hôtel remains at the full discretion of Nemea Appart’Hôtel.
Furthermore, in order to be final, the reservation must be guaranteed by a credit card issued by a reputable institution and currently valid, or have been subject to a prior written credit agreement with Nemea Appart’Hôtel or followed by payment of a deposit.
The deposit mentioned above must correspond to one night for stays of less than 7 nights, 4 nights for stays of 7 to 29 nights, and 10 nights for stays of 30 nights or more. Reservations accepted by Nemea Appart’Hôtel and having been subject to a deposit (or a guarantee) shall be held until 30 days before the planned date of arrival. In the absence of payment of this deposit 30 days before the planned date of arrival, the reservation will be automatically cancelled.
Reservations made less than 30 days before the planned date of arrival must necessarily be guaranteed by a credit card issued by a reputable institution and currently valid. Nemea Appart’Hôtel reserves the right to pre-authorise the credit card before the date of arrival for any type of stay.

Invoices must be paid immediately upon presentation. On the day of the client’s arrival, Nemea Appart’Hôtel will invoice the whole of the stay, with the exception of stays of a duration of over 30 days, where invoices will be issued and presented every 30 days.
In the event where it has been agreed that payment for a resident’s stay will be made by a third party, the occupant will remain personally liable for the payment in question.
Payment for all optional services shall be required upon presentation of the corresponding invoice. The credit limit accepted by Nemea Appart’Hôtel for this type of service is € 100.
Nemea Appart’Hôtel shall be entitled to monthly late payment interest of 1.5% on any sum not paid on its due date.

Our prices are quoted in euros and include all taxes, including Value Added Tax at the current rate. Any subsequent change in the applicable VAT rate or the introduction of new taxes on the services provided between the time the rates were determined and the time of invoicing will automatically result in a change in the price including VAT. The price does not include the tourist tax payable on site. Certain additional or optional services are not included in the price (see published price list).

Our prices always include the provision of accommodation, water, electricity, heating and rental charges. We remind you that you must take out civil liability insurance against the risks inherent in occupying the accommodation booked.

For private customers and consumers, in accordance with Article 1 of Decree No. 83-50A of 3 October 1983 on the advertising of prices for all services, the service provider shall send or give the customer a note listing the services provided and their amounts. It is specified here that for services costing less than €25 (including VAT), the provision of this note shall be optional but shall be provided at the customer's request if necessary. Furthermore, in accordance with Article 2 of Decree No. 83-50A of 3 October 1983 on the advertising of prices for all services, it is specified that the provisions of Article 1 of Decree No. 83-50A of 3 October 1983 shall be brought to the attention of customers by means of a legible display at the location of the residence in question.

Subject to availability and at the discretion of Nemea Appart’Hôtel, the length of stay may be extended, without any obligation to remain in the same apartment or at the same price. No refunds will be given for stays that have begun, been interrupted or cut short, even in cases of force majeure. Any changes to a booking made through a partner (particularly online) must be made exclusively by that partner.

1. In the event of cancellation
Any cancellation received after 12 o’clock on the day before the planned date of arrival shall be subject to a cancellation penalty equal to:

• One night: for stays of less than 7 nights.
• Four nights: for stays from 7 to 29 nights; and 
• Ten nights: for stays of 30 nights and over.

The nightly rate will not be proportional to the stay reserved initially, but will correspond to the “individual night” price in force at the time of cancellation depending on the various seasons (cf. public rates grid displayed). In the event of cancellation in writing, the effective date of the cancellation shall be the date of receipt of the letter at the residence. Any cancellation made to a reservation made via a partner (in particular on the Internet) may only be cancelled by this partner.

2. In the event of failure to arrive

A person having reserved but who does not turn up on the planned date of arrival shall be subject to a non-attendance penalty equal to:

• One night: for stays of less than 7 nights.
• Four nights: for stays from 7 to 29 nights; and 
• Ten nights: for stays of 30 nights and over.

The nightly rate will not be proportional to the stay reserved initially, but will correspond to the “individual night” price in force at the time of cancellation depending on the various seasons (cf. public rates grid displayed).

The apartment will be provided to the resident in a good state of maintenance. The resident must use the premises leased and their facilities responsibly.

An inventory is displayed in each apartment. The resident must verify the accuracy and quality of this upon arrival, and notify reception of any anomaly, missing or damaged items, where applicable, within 4 hours of arrival. Upon departure of the resident, the inventory and the state of cleanliness of the apartment will be checked by Nemea Appart’Hôtel and any missing item or damage caused to the apartment will be billed to the resident (cf. replacements grid).
Nemea Appart’Hôtel reserves the right to enter the premises leased for maintenance or safety reasons.
Each apartment stipulated for a maximum number of occupants may not be inhabited by a greater number of occupants. Children are considered as occupants in their own right. Any surplus occupants will be refused.
Nemea Appart’Hôtel provides you with leisure facilities. However:

• Children may only access swimming pools when accompanied by their parents and under their responsibility
• Children are prohibited to access saunas, Jacuzzis, spas and gyms.

The Nemea Appart’Hôtel residences are not suitable for collective or individual stays outside of the family home for children under the age of 18 when not accompanied by their legal guardians. Nemea Appart’Hôtel reserves the right to refuse access to the accommodation that may have been reserved in disregard of this prescription to any child under the age of 18 arriving at the residence, and such stays will be cancelled.

We accept pets under 10 kg subject to the following conditions:

1. Prior notification: Guests must inform the hotel of the presence of the animal when booking and only one animal is allowed per accommodation.
2. Proof of vaccination: The owner must provide proof of up-to-date vaccination of the animal upon arrival at the hotel.
3. Behavior: The animal must be well trained and must not cause nuisance (noise, aggression, etc.) to other customers.
4. Supervision: The animal must be under the supervision of its owner at all times. It is not allowed to leave the animal alone in the room.
5. Restricted area: Pets are not allowed in certain areas of the hotel, including the breakfast area, swimming pool and fitness rooms.
6. Breed restrictions: Dogs of 1st and 2nd categories, as defined by current legislation, are not allowed in the hotel.

A supplement per night will be charged to cover additional cleaning costs linked to the presence of the animal according to the conditions of sale of the residence.
The pet owner is responsible for all damages caused by the pet inside the hotel premises. The hotel will not be held responsible for any injuries caused to the animal by third parties or hotel facilities.

In the event of non-compliance with the conditions mentioned above, the hotel reserves the right to ask the guest to leave the establishment without refund and to charge additional cleaning or repair costs.

Nemea Appart’Hôtel may not be held liable in the event of theft of or damage to personal effects in the apartments, including in the individual safes, the shared areas, the car parks and any other outbuildings or annexes of the residence: this accommodation contract is subject to the status of holiday properties, so the provisions of articles 1952 and subsequent of the Civil Code relative to hoteliers are not applicable.
Nemea Appart’Hôtel may not be held liable for any nuisances that may disturb, interrupt or prevent your stay in the event of force majeure or chance case, such as for example drought, flood, oil pollution, general power cut, gas or water shortage, strike, works, etc

The contract shall be automatically terminated, without formality and without delay, in the event of failure by the resident to execute any of its obligations or inappropriate behaviour that may disturb the stay of other occupants. The resident must immediately leave the premises and may be evicted, if necessary, with the assistance of the police.

Our teams on site are at your disposal throughout your stay in order to deal with any complaints you may have, resolve any malfunctions you have noted and allow you to take full advantage of your stay. You should contact them if you have any questions. Any complaints made after your stay should be submitted in writing and sent by recorded delivery with return receipt to Nemea, Service Relation Clientèle, Immeuble Le Diamant, 10 Bis rue Gutenberg, 33700 Mérignac, or by e-mail to [email protected] within a period of two months following the end of your stay so that we can reply as soon as possible. We draw your attention to the fact that the longer you leave it to send us your complaint, the more difficult it may be for us to settle the matter in your interest. In your letter, please specify the name of the person who booked the stay, the booking number, the place and the dates of your stay, as well as the type of apartment booked in order to facilitate the processing of your file. Also, please attach with your letter all the documents of proof that will help us to reduce the time needed to process your complaint. We inform you that if the attempt to resolve the complaint, formalised in writing, with our Customer Relations Service is unsuccessful, it is possible for you to request a mediation procedure by contacting the mediation and cyber-services centre MEDICYS either online at www.medicys.fr, or by post at Médicys, 73 boulevard de Clichy, 75009 Paris.

In compliance with the Data Protection Act, residents have a right of access, rectification and objection to their personal data. To do this, it is sufficient to request it in writing, without any costs other than postage: Groupe Néméa, 10 bis Rue Gutenberg, Immeuble Diamant – 33700 Mérignac

In accordance with Article L.223-1 of the Consumer Code, consumers who do not wish to receive commercial solicitations by telephone may register free of charge on a list opposing telephone solicitation. This list is available on the website ww.bloctel.gouv.fr.

Your personal data is collected and jointly processed by SAS NEMEA MANAGEMENT PARTICIPATIONS and the relevant operating company, and incorporated into the NEMEA group database. Certain data is essential for managing your booking and will also be used to send you information and/or promotional offers on the products and services of the NEMEA group brands (NEMEA, NEMEA VACANCES, NEMEA APPART'HOTEL, NEMEA APPART'ETUD), by subscribing to our website newsletter or participating in a competition, by participating in surveys or by contacting us with a question or issue. It is your responsibility to ensure that the information you provide when registering, or at any other time, is accurate and complete. To ensure that your file is properly monitored, please inform us immediately of any changes to the information provided when you made your booking.

As a reminder, individuals whose personal data is being processed have the right to:

• access your personal data,
• rectify or erase it (right to be forgotten), restrict the processing of your personal data or object to its processing,
• data portability,
• object to the processing of your data on grounds relating to your particular situation,
• withdraw your consent to the use of data or optional processing at any time,
• set guidelines for the storage, erasure and communication of your personal data after your death,
• object to telemarketing by registering on the BLOCTEL list (www.bloctel.gouv.fr) in accordance with the provisions of Article L223-1 of the Consumer Code.
• lodge a complaint with the CNIL or the supervisory authority in your place of residence.

In accordance with the amended French Data Protection Act No. 78-17 of 6 January 1978 and European Regulation 2016/679 on Data Protection, NEMEA MANAGEMENT PARTICIPATIONS is responsible for processing your data and manages all information concerning you with the utmost confidentiality. Any information requested that is not essential for processing your booking will be clearly identified as optional. You are free to choose not to provide this information in order to access the next line or page. You have the right to access, rectify, erase, restrict, transfer, object to and complain about the processing of your personal data. To do so, simply write to us, at no cost other than the cost of postage: - Either by email to [email protected] - Or in writing, stating your surname, first name and address, to: GROUPE NEMEA – Données Personnelles - 10 Bis rue Gutenberg 33700 MERIGNAC.

Terms and conditions valid until 24 December 2025