General Conditions of Rental

The NEMEA Group (hereinafter referred to as "NEMEA Appart'Hotel") directly operates tourist and business residences (hereinafter referred to as the "Residence") via various subsidiaries, under the brand name "NEMEA Appart'Hotel", in France, offering people (hereinafter referred to as the "Customer" or the "Resident") accommodation in furnished Apartments (hereinafter referred to as the "Apartment(s)").

These terms and conditions of sale (hereinafter "T&Cs") apply to all bookings made at an Appart'Hotel which is a member of the NEMEA network. Any booking for a stay, regardless of the sales channel used, implies acceptance of these T&Cs.

This contract is subject to the regulations governing tourist residences. Under no circumstances may the occupying resident name NEMEA Appart'Hotel as their principal residence. The occupying resident may not take advantage of the legal provisions applicable to residential leases, in particular those concerning premises maintenance. It is forbidden to use the residence as a private home or business.

2.1 An apartment booking in a NEMEA Appart'Hotel Tourist Residence is only confirmed once the Customer's reservation has been accepted by NEMEA Appart'Hotel. Confirmation of the Customer's booking with NEMEA Appart'Hotel is at the sole discretion of NEMEA Appart'Hotel.
In addition, to be binding, the booking must be guaranteed by a valid credit card issued by a reputable institution or have been the subject of a prior credit agreement with NEMEA Appart'Hotel.
For non-flexible rates: A prepayment corresponding to the total cost of the stay must be made at the time of booking. 
This payment is non-refundable. For flexible rates: A deposit may be required at the time of booking and will correspond to the following amount:

• 1 night for stays of less than 7 nights,
• 4 nights for stays between 7 and 29 nights,
• 1 month for stays of 30 nights or more.

For stays of more than 28 nights on French territory, a seasonal rental contract will be put into place between the Residence and the Resident. The Resident must provide the following documents:

• 3 most recent payslips and/or latest tax return,
• up-to-date proof of address,
• bank details (French RIB statement)
• a copy of a valid identity document,
• a guaranteed form of payment, for example, a credit card number in the name of the person making the reservation, valid until the end of the stay.

No booking or extension of a booking will be confirmed if all these documents are not present when the accommodation contract is signed. A joint inventory of fixtures will be drawn between NEMEA Appart'Hotel and the Customer upon entering and leaving the Apartment.
Reservations accepted by NEMEA Appart'Hotel requiring a deposit (or guarantee) will be held until 30 days before the expected date of arrival. If this deposit is not paid at least 30 days before the planned date of arrival, the booking will be automatically cancelled.
Reservations made less than 30 days before the scheduled arrival date must be guaranteed by a valid credit card issued by a reputable institution. NEMEA Appart'Hotel reserves the right to pre-authorise the credit card before the arrival date for any type of stay.

2.2 Signing up for one of our stays implies knowledge and acceptance of the individual conditions set out in our current brochure. Customers who have benefited from promotional codes exclusive to certain organisations (work councils, groups, etc) must provide proof of membership of the organisation on arrival. Should proof not be shown, the Customer will be asked to pay the difference with the public price before the keys are handed over.

2.3 The Customer declares that their booking has been made for their personal needs:

• Bookings are by name and under no circumstances can they be transferred to a third party, whether free or in return for payment.
• The choice of services booked is the sole responsibility of the customer.
  It is forbidden to carry out any commercial, craft or professional activity in the Apartments.

2.4 The Customer's attention is drawn to the fact that buildings and flats appear distorted when photographs are taken at a wide angle and that all illustrations, drawings, photographs or images appearing in our brochure and/or on our website are not contractual.

3.1 Our tariffs are stated in euros, including all taxes and therefore include VAT at the rate currently in force. Any subsequent change in the rate of VAT in force or the introduction of new taxes on the services provided, occurring between the time when the tariffs were determined and the time of invoicing, will automatically lead to a change in the tariff inclusive of tax.

3.2 Our prices always include the provision of accommodation, water, electricity, heating and rental charges.
Nevertheless, the Resident's attention is drawn to the fact that any excessive consumption may be billed by the operator. You are reminded that you should take out civil liability insurance to cover the risks associated with occupying the Apartment you have booked. Some additional or optional services are not included in the price. For more information, please refer to the public price list posted on our website and to the provisions below.

• Housekeeping service:
  o Tariffs for stays of eight (8) nights or more include weekly cleaning of the Apartment (excluding kitchen and crockery) and a change of bed linen and towels, plus an end of stay clean.
  o Tariffs for stays of less than eight (8) nights do not include cleaning services. This service can be requested directly at the Residence reception and will be invoiced as a surcharge.
• Breakfast service:
  o Some tariffs include breakfast; where this applies, breakfast is included for
  the duration of stay and for everyone included in the booking.
  o For all other tariffs, breakfast is not included and must be paid for onsite.
  Breakfast is free for children under the age of three, and half price for children aged between three and eleven staying in the same Apartment as their parents, subject to a minimum of one paying breakfast per Apartment and within the capacity of the Apartment booked.
• Additional services: Unless expressly included in an offer, additional services (parking, groceries, late check-in etc.) will be billed as extras.
• Promotional offers: promotional offers are subject to special conditions as detailed in the offer. Promotional offers cannot be combined.
• Rate changes: NEMEA Appart'Hotel reserves the right to change rates in the event of legislative and/or regulatory changes likely to lead to a variation in prices (and in particular the modification or creation of taxes). Any change or creation of a legal or regulatory tax imposed by the competent authorities will automatically be reflected in the prices indicated on the date of invoicing.
• Tourist tax is not included in the rates. The amount is determined per adult per night and varies according to local regulations and the classification of the residences in force. It must be paid either on site at check-in or at the time of booking. The Customer's attention is drawn to the fact that the tourist tax amount is determined on the actual date of the stay and not on the date of booking. The amount of this fee may therefore change between the time the reservation is made and the date of arrival at the Residence.
• "From" Tariffs: Tariffs shown on various forms of communication and on the website associated with the words "FROM" are indicative of offers for specific lengths of stay, time periods and places.
• "Baby" policy: accommodation is free for any child under two (2) years of age, provided the child has been included at the time of booking. Baby kits (highchair and cot) are available to guests upon reservation at reception and subject to availability.

3.3 For private customers and consumers, in accordance with Article 1 of Order no. 83-50A of 3rd October 1983 relating to advertising tariffs for all services, the service provider will send or give the customer a note listing the services provided and their costs. It is hereby specified that, in the case of services for which the tariff is less than twenty-five euros (€25) (including VAT), the provision of this note will be optional but will be provided upon request if necessary. In addition, in accordance with Article 2 of Order no. 83-50A of 3rd October 1983 relating to advertising tariffs for all services, it is specified that the stipulations of Article 1 of Order no. 83-50A of 3rd October 1983 will be reminded to customers via a legible sign displayed at the residence in question.

4.1 Invoices must be paid immediately upon presentation. On the arrival day, NEMEA Appart'Hotel will invoice the customer for the full amount of their stay.
If it has been agreed that payment for a Resident's stay will be made by a third party, the Resident-occupier remains personally liable for the payment in question.
Payment for all optional services will be required upon presentation of the corresponding invoice. The maximum credit limit accepted by NEMEA Appart'Hotel for this type of service is one hundred euros (€100). NEMEA Appart'Hotel shall be entitled to 1.5% interest per month on any amount not paid by the due date.

4.2 NEMEA Appart'Hotel reserves the right to ask the Customer for a security deposit of an amount between one hundred and fifty euros (€150) and three hundred and fifty euros (€350) as a guarantee, depending on the Residence chosen and the type of booking made, this will be used to cover any property damage or other disturbances and nuisances caused during the stay. For all stays of more than 28 nights, the payment of a security deposit is compulsory before entering the premises; this deposit will correspond to one month's rental. This deposit will be returned to the Customer at the end of the stay, once the inventory of fixtures and fittings has been carried out, provided that no damage has been noted in the aforementioned document and that the Customer is up to date with their payments.

4.3 Special rules for groups i.e. any reservation for more than 10 rooms per night:
NEMEA Appart'Hotel reserves the right to request a deposit as follows:

• A 50% deposit is required on booking.
• 30% 90 days before the group's arrival date.
• The balance thirty (30) days before the group's arrival date.

In the event of non-payment within the period specified above, a debtor company will be legally obliged, without prior notice, to pay a fixed indemnity for collection costs of forty (40) euros (not subject to VAT) per unpaid invoice on its due date (Article D. 441-5 of the French Commercial Code). Where the debt collection costs incurred exceed the amount of this flat-rate compensation, the creditor company may request additional compensation, based on
justification.

5.1 The Customer is reminded that, in accordance with Article L. 221-28 paragraph 12 of the Consumer Code, they do not have a right of withdrawal provided for in Article L. 221-28 of the Consumer Code, as this right is not applicable to contracts for the provision of accommodation services on a specific date or period.

5.2 A duration of stay may be extended subject to availability and at the discretion of NEMEA Appart'Hotel, with no obligation to remain in the same flat or at the same tariff. No refund will be given for any stay that has been started, interrupted or shortened, even in cases of force majeure. Any changes made to a booking made through a partner (particularly on the Internet) must be made exclusively by the partner.

6.1 In the event of cancellation

6.1.1 Non-flexible Tariffs: Bookings made with non-flexible tariffs (including but not limited to: "Prepaid" tariffs, "Early Bird" tariffs, "Promotional" tariffs and current promotional offers) are non-exchangeable, non-refundable and non-changeable. Consequently, regardless of the date the booking is cancelled, NEMEA Appart'hotel will apply a cancellation charge equivalent to the total amount of the stay booked. Any optional services booked and invoiced will not be reimbursed.

6.1.2 Flexible rates: Any cancellation received after 12 noon on the day before the scheduled arrival date will be subject to a cancellation fee equal to:

• One night: for stays of less than 7 nights.
• Four nights: for stays of 7 to 29 nights and,
• Ten nights: for stays of 30 nights or more.

The nightly rate applied will not be proportional to the stay initially booked but will correspond to the "individual nightly rate" in force at the time of cancellation, depending on the season (see public rates displayed). In the event of cancellation in writing, the effective date of cancellation will be the date of receipt of the letter at the residence. Any cancellation made to a booking made through a partner (particularly on the Internet) must be cancelled exclusively by the partner.

6.2 In case of a no-show

6.1.1 Non-flexible Tariffs: Bookings made with non-flexible tariffs (including but not limited to: "Prepaid" tariffs, "Early Bird" tariffs, "Promotion" tariffs and current promotional offers) are non-exchangeable, non-refundable and non-changeable. Consequently, if a Customer is a no-show, NEMEA Appart'hotel will apply a cancellation charge equivalent to the total amount of the stay booked. Any optional services booked and invoiced will not be reimbursed.

6.2.1 Flexible rates: Any person with a reservation who fails to arrive on the scheduled arrival date will be subject to a no-show penalty equal to:

• One night: for stays of less than 7 nights.
• Four nights: for stays of 7 to 29 nights and,
• Ten nights: for stays of 30 nights or more.

The nightly rate applied will not be proportional to the stay initially booked, but will correspond to the "individual nightly rate" in force at the time of cancellation, depending on the season (see public rates displayed).

6.3 No refund will be given for any stay that has been started, interrupted or shortened.

6.4 Bookings that have been the subject of preferential rates, may not be the subject of any cancellation, refund, exchange, or modification in derogation of the conditions of this article. For these bookings, payment in full will be required at the time of booking and the booking will only be confirmed by NEMEA Appart'Hotel once payment has been received.

7.1 Internal rules are displayed at each Residence. Each Resident is presumed to have taken due note of them. The Resident undertakes to keep the personal property made available to them in the Apartment in good general condition and must declare any defects or malfunctions to reception. Guests are reminded that they must close all access points to the flat (bay window, window(s) and front door) when they leave the premises.
NEMEA Appart'Hotel cannot be held liable for any breach of the aforementioned internal regulations. NEMEA Appart'Hotel reserves the right to enter the Apartments to clean, check the general condition, carry out technical maintenance and enforce safety conditions.
In the event of failure by the Customer to comply with any of the provisions of the internal rules or in the event of behaviour constituting an affront to good morals and public order, NEMEA Appart'Hotel may ask the Customer to leave the residence without any compensation and/or refund if payment has already been made. If no payment has yet been made or in the case of partial payment, the Customer must pay the price of the nights they have stayed before leaving the residence. NEMEA Appart'Hotel also reserves the right to lodge a complaint or report the facts to the competent authorities.

7.2 The Apartment will be made available to the Resident in a good state of repair. The Resident shall use the rented premises and facilities "reasonably" without damaging them in any way whatsoever.
An inventory is included in each flat. The Resident must check the accuracy and quality of this information on arrival and report any anomalies, missing or damaged items to reception if necessary, within four (4) hours of arrival. On the Resident's departure, the inventory and state of cleanliness of the Apartment will be checked by NEMEA Appart'Hotel and any shortage in the inventory or damage caused to the Apartment will be invoiced to the Resident or deducted from the security deposit paid on arrival
at the premises (Replacement tariffs available on site from the Residence Manager). NEMEA Appart'Hotel reserves the right to enter the rented premises for maintenance or security purposes. Each flat is designed for a maximum number of occupants and may not be occupied by more than this number. Children are considered full occupants from the age of three (3). Any overcapacity of the Apartments will be systematically refused. If an Apartment is used beyond its capacity, NEMEA Appart'Hotel may evict the resident without the latter being able to make any claim in this respect or obtain any reimbursement for the remainder of the stay.

7.3 NEMEA Appart'Hotel offers leisure facilities.
However:
- Children may only enter swimming pools during pool opening hours accompanied by,
and under the sole responsibility of, their parents.
- Access to saunas, Jacuzzis, spas and fitness centres is forbidden to children.

7.4 NEMEA Appart'Hotel Residences are not suitable for providing group or individual stays away from home for minors under the age of 18, unaccompanied by their legal guardians. NEMEA Appart'Hotel reserves the right to refuse access to any Apartment booked in breach of this rule to any minor under the age of 18 who presents themselves at the Residence reception desk, and to cancel the stay. Whatever happens on the premises,
minors remain under the supervision and responsibility of their legal representative.

7.5 We accept pets weighing less than 10 kg subject to the following conditions:

1. Pre-notification: Guests must inform the hotel of the presence of the pet when booking and only one pet is allowed per accommodation.
2. Proof of vaccination: The owner must provide up-to-date proof of vaccination for the pet on arrival at the hotel.
3. Behaviour: The animal must be well-trained and must not cause a nuisance (noise, aggression, etc.) to other customers.
4. Supervision: The animal must be under the supervision of its owner at all times. Pets may not be left alone in the room.
5. Restricted area: Pets are not allowed in certain areas of the hotel, including the breakfast area, swimming pool and fitness rooms.
6. Breed restrictions: 1st and 2nd category dogs, as defined by current legislation, are not allowed in the hotel.

A supplement per night will be charged to cover the extra cleaning costs associated with the presence of the pet, in accordance with the Residence's conditions of sale. The owner of the animal is responsible for all damage caused by the animal on the Residence premises. The Residence will not be held responsible for injuries caused to the animal by third parties or hotel installations.

7.6 Our Residences offer free standard Wi-Fi access* allowing guests to connect to the internet. The Customer undertakes to ensure that the IT resources made available by the operator are not used in any way for illicit purposes.
The Customer is obliged to comply with the security policy of the Residence's Internet access provider, including the rules for using the security measures implemented to prevent the illicit use of IT resources, and to refrain from any act that undermines the effectiveness of these measures.
* An optional very high-speed Wi-Fi service suitable for downloading and streaming is also available in certain residences and is subject to an additional charge on top of the current on-site tariff.

NEMEA Appart'Hotel may not be held liable in the event of the loss, omission, theft of or damage to personal belongings belonging to Customers, particularly in the Apartments, including in individual safes, communal areas, car parks or any other outbuildings or annexes of the Residence, unless the Operator is found to be at fault in a legal decision that has the force of res judicata. As this accommodation contract is subject to the status of a tourist residence, the provisions of articles 1952 and seq. of the French Civil Code, relating in particular to the liability of hoteliers, do not apply. NEMEA Appart'Hotel will not be held responsible for any nuisance that may disrupt, interrupt or prevent your stay in the event of force majeure or an act of God, such as drought, flooding, oil spill, general power cut, gas cut, water cut, strike, works, etc. The Customer remains responsible for the security of their accommodation during their stay and it is their responsibility to take out any appropriate insurance.
Within the Residence, Customers must behave 'reasonably' towards the staff and facilities. Failure to do so could result in eviction from the residence.

Neither NEMEA Appart'Hotel nor the Customer may be held liable if the non-performance or delay in performance of their obligations as described herein is due to force majeure, as defined in Article 1218 of the French Civil Code.
It is expressly agreed that for both NEMEA Appart'Hotel and the Customer, force majeure suspends the performance of their reciprocal obligations and that each party bears the costs arising therefrom. In the event of force majeure, NEMEA Appart'Hotel may be obliged to modify all or part of its services. Services not provided will not be invoiced, but no compensation may be claimed by the Customer.
In the event of the unavailability of one or more Apartments within the Residence, or in the event of force majeure, NEMEA Appart'Hotel will make its best efforts to accommodate all or part of the residents affected by the said event in a nearby hotel of equivalent category for services of the same nature, the costs inherent in the transfer will remain the responsibility of NEMEA Appart'Hotel, no compensation whatsoever may be claimed by the Customer. The Residence accepts no responsibility in the event of a complaint concerning the characteristics or services of the hotel where the customer is relocated.

The contract will be terminated ipso jure, without formality and without delay, in the event of non-performance by the Resident of their obligations or inappropriate behaviour likely to disturb the stay of the other occupants. The Resident must leave the premises immediately and may be evicted, if necessary, with the assistance of the police.

During your stay, our on-site teams are on hand to respond to any complaints you may have, resolve any malfunctions that may occur and help you make the most of your stay. Please contact them if you have any queries. Any complaint after your stay may be sent by registered letter with acknowledgement of receipt to GROUPE NEMEA, Service Relation Clientèle, Immeuble Le Rubis, 10 Bis rue Gutenberg, 33700 Mérignac, or by e-mail to [email protected] within two (2) days of the end of your stay, so that we can respond as soon as possible. Please note that the longer you take to inform us of your complaint, the more difficult it may be for us to resolve your claim in your best interests. Please specify the name of the person who booked the holiday, the booking number, the place and dates of your stay and the type of apartment booked in your letter or email so that we can process your request more easily.
We would also be grateful if you could enclose any supporting documents that will help us to process your complaint efficiently. Please note that following an unsuccessful prior attempt to resolve the dispute with our Customer Relations Department in writing, you may have recourse to a mediation procedure by contacting the CMAP mediation and amicable settlement centre, either online at www.fr/consommateurs or by post to CMAP, Service Médiation de la Consommation, 39 avenue Franklin Roosevelt 75008 Paris.

Your personal data is collected and processed jointly by SAS NEMEA MANAGEMENT PARTICIPATIONS and the operating company concerned, and integrated into the NEMEA group database. Some data is essential to manage your reservation and will also be used to send you information and/or promotional offers on the products and services of the NEMEA group brands (NEMEA, NEMEA VACANCES, NEMEA APPART'HOTEL, NEMEA APPART'ETUD). When you subscribe to our website newsletter, participate in a competition, take part in surveys or contact us with a question or problem, it is your responsibility to check that the information you provide during sign up, or at any other time, is accurate and complete. To ensure that your booking is processed correctly, please inform us immediately of any changes to the information provided at the time of booking.

As a reminder, people whose personal data is processed have the right to:

- access their personal data,
- correct, delete (right to be forgotten), restrict the processing of their personal data or the right to oppose the processing of their data,
- the right to data portability,
- object to the processing of their data on grounds relating to their particular situation,
- withdraw consent to the use of optional data or processing at any time,
- define directives relating to the storing, deleting and sharing of their personal data after their death,
- opt our of telephone canvassing by registering on the BLOCTEL list (www.bloctel.gouv.fr) in accordance with the provisions of article L223-1 of the Consumer Code.
- lodge a complaint with the CNIL or the supervisory authority in their place of residence.

In accordance with the French Data Protection Act no. 78-17 of 6th January 1978 as amended and the European Data Protection Regulation 2016/679, NEMEA MANAGEMENT PARTICIPATIONS is responsible for processing your data and manages all your information with the utmost confidentiality. Any information not required to process your booking will be clearly marked as optional. You are free to leave these blocks blank and continue access the next line or page. You have the right to access, correct, delete, limit and object to the portability, use 
and processing of your personal data. To do this, simply write to us, at no cost other than those linked to contacting us: - Either by e-mail to [email protected] - Or in writing to GROUPE NEMEA - DPO - 10 Bis rue Gutenberg 33700 MERIGNAC, providing your full name and address.

NEMEA Appart'Hotel is and remains the sole owner of all intellectual property rights relating to studies, drawings, models and prototypes produced with a view to providing the service to the Customer. The Customer therefore undertakes not to reproduce or exploit said studies, drawings, models or prototypes without the express prior written authorisation of NEMEA Appart'hotel, which may require financial payment.
The photographs shown on the website and/or catalogue are not contractually binding. Although every effort is made to ensure that the photographs, graphics and texts used to illustrate the Residences provide as accurate an idea as possible of the accommodation services offered, variations may occur, particularly due to changes in furnishings or possible renovations. The customer has no right to make any claim as a result.

Booking a stay with NEMEA Appart'Hotel implies acceptance of its General Terms and Conditions. These Terms and Conditions apply for as long as they are posted on the www.nemea-appart-hotel.com website and may be amended and/or supplemented by NEMEA Appart'Hotel at any time.
The new version of the general terms and conditions of sale will apply automatically as soon as it is posted online. 
The customer's agreement to the General Terms and Conditions and the conditions of sale relating to the booked tariff is given at the time of booking.
The Customer therefore acknowledges having been informed of the T&Cs prior to booking, in a legible and comprehensible form. The customer acknowledges that they have read and accepted the T&Cs beforehand, and, if the sale is made online, by ticking the box provided for this purpose before the booking procedure is started.
The General Terms and Conditions of Sale and, where applicable, the Special Terms and Conditions express the entirety of the obligations of the parties. No other condition communicated by the Customer may be included. In the event of a contradiction between the Special Terms and Conditions and the T&Cs, the Special Terms and Conditions shall be the only ones applicable to the obligation in question. Customers may save and edit the T&Cs using the standard functions of their browser or computer.

Terms and conditions in force on 24 December 2025
For all previous bookings, see previous.