General Conditions of Rental

This contract is subject to the status of holiday properties. The occupant may not under any circumstances elect his main residence at Néméa Appart’Hôtel. The occupant may not cite legal provisions regarding residential leases, notably with regard to remaining in the premises. Any domiciliation in the residence, private or professional, is prohibited.

The reservation of an apartment in a Néméa Appart’Hôtel Holiday Property is only valid after acceptance of the client’s reservation by Néméa Appart’Hôtel. Confirmation of the client’s reservation with Néméa Appart’Hôtel remains at the full discretion of Néméa Appart’Hôtel.
Furthermore, in order to be final, the reservation must be guaranteed by a credit card issued by a reputable institution and currently valid, or have been subject to a prior written credit agreement with Néméa Appart’Hôtel or followed by payment of a deposit.
The deposit mentioned above must correspond to one night for stays of less than 7 nights, 4 nights for stays of 7 to 29 nights, and 10 nights for stays of 30 nights or more. Reservations accepted by Néméa Appart’Hôtel and having been subject to a deposit (or a guarantee) shall be held until 30 days before the planned date of arrival. In the absence of payment of this deposit 30 days before the planned date of arrival, the reservation will be automatically cancelled.
Reservations made less than 30 days before the planned date of arrival must necessarily be guaranteed by a credit card issued by a reputable institution and currently valid. Néméa Appart’Hôtel reserves the right to pre-authorise the credit card before the date of arrival for any type of stay.

Invoices must be paid immediately upon presentation. On the day of the client’s arrival, Néméa Appart’Hôtel will invoice the whole of the stay, with the exception of stays of a duration of over 30 days, where invoices will be issued and presented every 30 days.
In the event where it has been agreed that payment for a resident’s stay will be made by a third party, the occupant will remain personally liable for the payment in question.
Payment for all optional services shall be required upon presentation of the corresponding invoice. The credit limit accepted by Néméa Appart’Hôtel for this type of service is € 100.
Néméa Appart’Hôtel shall be entitled to monthly late payment interest of 1.5% on any sum not paid on its due date.

Our prices are expressed in euros and include all taxes and Value Added Tax at the rate currently in force. Any later modification to the rate of VAT in force or any creation of new taxes on the services provided, occurring between the time the rates are determined and the invoice, shall automatically entail a modification to the tax-inclusive price. The price does not include the tourist tax, which is payable on site. Some additional or optional services are not included in the price (cf. public rates grid displayed).
Our prices always include provision of the accommodation, water, electricity, heating and rental charges.

Subject to availability and the discretion of Néméa Appart’Hôtel, the duration of the stay may be extended, without necessarily remaining in the same apartment or at the same price. Every stay having begun that is interrupted or shortened shall not give rise to any refund, even in the event of force majeure. Any modification made to a reservation made via a partner (particularly on the Internet) may only be modified by this partner.

1. In the event of cancellation

Any cancellation received after 12 o’clock on the day before the planned date of arrival shall be subject to a cancellation penalty equal to:

• One night: for stays of less than 7 nights.
• Four nights: for stays from 7 to 29 nights; and 
• Ten nights: for stays of 30 nights and over.

The nightly rate will not be proportional to the stay reserved initially, but will correspond to the “individual night” price in force at the time of cancellation depending on the various seasons (cf. public rates grid displayed). In the event of cancellation in writing, the effective date of the cancellation shall be the date of receipt of the letter at the residence. Any cancellation made to a reservation made via a partner (in particular on the Internet) may only be cancelled by this partner.

2. In the event of failure to arrive
 

A person having reserved but who does not turn up on the planned date of arrival shall be subject to a non-attendance penalty equal to:

• One night: for stays of less than 7 nights.
• Four nights: for stays from 7 to 29 nights; and 
• Ten nights: for stays of 30 nights and over.

The nightly rate will not be proportional to the stay reserved initially, but will correspond to the “individual night” price in force at the time of cancellation depending on the various seasons (cf. public rates grid displayed).

The apartment will be provided to the resident in a good state of maintenance. The resident must use the premises leased and their facilities responsibly.
An inventory is displayed in each apartment. The resident must verify the accuracy and quality of this upon arrival, and notify reception of any anomaly, missing or damaged items, where applicable, within 4 hours of arrival. Upon departure of the resident, the inventory and the state of cleanliness of the apartment will be checked by Néméa Appart’Hôtel and any missing item or damage caused to the apartment will be billed to the resident (cf. replacements grid).
Néméa Appart’Hôtel reserves the right to enter the premises leased for maintenance or safety reasons.
Each apartment stipulated for a maximum number of occupants may not be inhabited by a greater number of occupants. Children are considered as occupants in their own right. Any surplus occupants will be refused.
Néméa Appart’Hôtel provides you with leisure facilities. However:

• Children may only access swimming pools when accompanied by their parents and under their responsibility
• Children are prohibited to access saunas, Jacuzzis, spas and gyms.

The Néméa Appart’Hôtel residences are not suitable for collective or individual stays outside of the family home for children under the age of 18 when not accompanied by their legal guardians. Néméa Appart’Hôtel reserves the right to refuse access to the accommodation that may have been reserved in disregard of this prescription to any child under the age of 18 arriving at the residence, and such stays will be cancelled.

We accept pets under 10 kg subject to the following conditions:

1. Prior notification: Guests must inform the hotel of the presence of the animal when booking and only one animal is allowed per accommodation.
2. Proof of vaccination: The owner must provide proof of up-to-date vaccination of the animal upon arrival at the hotel.
3. Behavior: The animal must be well trained and must not cause nuisance (noise, aggression, etc.) to other customers.
4. Supervision: The animal must be under the supervision of its owner at all times. It is not allowed to leave the animal alone in the room.
5. Restricted area: Pets are not allowed in certain areas of the hotel, including the breakfast area, swimming pool and fitness rooms.
6. Breed restrictions: Dogs of 1st and 2nd categories, as defined by current legislation, are not allowed in the hotel.

A supplement per night will be charged to cover additional cleaning costs linked to the presence of the animal according to the conditions of sale of the residence.
The pet owner is responsible for all damages caused by the pet inside the hotel premises. The hotel will not be held responsible for any injuries caused to the animal by third parties or hotel facilities.

In the event of non-compliance with the conditions mentioned above, the hotel reserves the right to ask the guest to leave the establishment without refund and to charge additional cleaning or repair costs.

Néméa Appart’Hôtel may not be held liable in the event of theft of or damage to personal effects in the apartments, including in the individual safes, the shared areas, the car parks and any other outbuildings or annexes of the residence: this accommodation contract is subject to the status of holiday properties, so the provisions of articles 1952 and subsequent of the Civil Code relative to hoteliers are not applicable.
Néméa Appart’Hôtel may not be held liable for any nuisances that may disturb, interrupt or prevent your stay in the event of force majeure or chance case, such as for example drought, flood, oil pollution, general power cut, gas or water shortage, strike, works, etc.

The contract shall be automatically terminated, without formality and without delay, in the event of failure by the resident to execute any of its obligations or inappropriate behaviour that may disturb the stay of other occupants. The resident must immediately leave the premises and may be evicted, if necessary, with the assistance of the police.

Our teams on site are at your disposal throughout your stay in order to deal with any complaints you may have, resolve any malfunctions you have noted and allow you to take full advantage of your stay. You should contact them if you have any questions. Any complaints made after your stay should be submitted in writing and sent by recorded delivery with return receipt to Nemea, Service Relation Clientèle, Immeuble Le Diamant, 10 Bis rue Gutenberg, 33700 Mérignac, or by e-mail to info@nemea.fr within a period of two months following the end of your stay so that we can reply as soon as possible. We draw your attention to the fact that the longer you leave it to send us your complaint, the more difficult it may be for us to settle the matter in your interest. In your letter, please specify the name of the person who booked the stay, the booking number, the place and the dates of your stay, as well as the type of apartment booked in order to facilitate the processing of your file. Also, please attach with your letter all the documents of proof that will help us to reduce the time needed to process your complaint. We inform you that if the attempt to resolve the complaint, formalised in writing, with our Customer Relations Service is unsuccessful, it is possible for you to request a mediation procedure by contacting the mediation and cyber-services centre MEDICYS either online at www.medicys.fr, or by post at Médicys, 73 boulevard de Clichy, 75009 Paris.

In compliance with the Data Protection Act, residents have a right of access, rectification and objection to their personal data. To do this, it is sufficient to request it in writing, without any costs other than postage: Groupe Néméa, 10 bis Rue Gutenberg, Immeuble Diamant – 33700 Mérignac