Your Internet pre-payment is secure: your bank card number and all of the information entered during the reservation process are automatically encrypted.
We accept payments by telephone with Visa card, MasterCard, chèques vacances holiday vouchers, bank cheques (maximum of €500), Cadhoc cheques and also bank transfers.
For any queries, please contact the establishment concerned direct.
In the event of late arrival, after 7pm, it is imperative you contact the manager of the residence and agree the terms of your arrival with him or her.
Please check your Spam folder.
The stay will be paid on the day of arrival before collecting the accommodation keys. However, a Payment Guarantee is compulsory for confirming your booking. The amount of the stay is blocked on your credit card. For any queries, please contact the establishment concerned direct.
Yes, pets (under 5 kg) are tolerated in our residences; book the paying option.
The residences are available from 5pm
You can make your request (without any guarantee) by contacting the residence a few days before arrival during reception opening hours, available on your booking voucher.
You can add comfort services at any time. Please contact the establishment concerned direct.
Yes, you can pay for your stay on the day you arrive before collecting the keys for your accommodation.
The stay will be paid for on the day of arrival.
Charges and heating are included for Nemea Appart’hotel
Indoor pools are open all year round. Outdoor pools are open according to the season and the weather.
A sleeping nook comprises a single bed or 2 bunk beds in the lobby.
All kitchens are equipped with the essentials: crockery, kitchen utensils and white goods (fridge, hob, microwave, etc.). Our residences are equipped with a dishwasher (*)
Yes, and sheets and bathroom linen are included.
Beds are made on arrival.
Cots are offered free of charge in most of our residences. We advise you to book direct by telephone at the establishment concerned.
Any request for allocation of residence may be made in stage 1 of your online reservation in the box provided at the bottom of the page « Add comment about your order »
Or directly with the residence by telephone.
We will do our best to meet your particular requests.
You may ask to change your reservation at any time (change dates, destination, size of accommodation, etc.).
We will do our utmost to cater for your request subject to the accommodation’s availability.
Contact the establishment concerned direct.
Any cancellation received after midday on the day before arrival day will be subject to a cancellation fee equal to:
The night rate applied will not be proportional to the stay reserved initially, but will correspond to the price of the “individual night” in force at the time of the cancellation according to the different seasons (see rack rates). In the case of a cancellation in writing, the actual date of the cancellation will be the date the letter was received at the residence.
Please read the terms and conditions of sale carefully, available on our website under the tab [About us] -> [Terms & Conditions]
The cancellation fees which apply to your reservation vary according to the date of the cancellation and the package chosen. Some packages are non-refundable.
A premature departure will not give rise to any refund by the Nemea group.
If you have paid for your stay : Contact the establishment concerned direct
The reservation price corresponds to the rental of a type of accommodation, for a defined duration, and for all participants in the stay.
It also includes access to the leisure facilities (indoor pool, outdoor pool, sauna, gym, etc.) for the Nemea Appart’hotel.
Yes, if the total number of people does not exceed the capacity of the accommodation you have reserved.
After confirmation of your order on the internet, a transaction number will be allocated and you will immediately receive confirmation of order at the email address you have entered.
After payment of the balance of your stay, you will receive a Booking Voucher at the email address you have entered, which confirms your reservation.
Bring this with you; you will have to show it upon your arrival. It contains all useful information for your stay in the Nemea residence:
All our residences welcome your pet, providing you can present a certificate of rabies vaccination. Bring your pet’s health record de votre animal.
NO, pre-booked services not used can only be refunded if they were not delivered on site.
You can contact customer relations by email at the following address: apparthotel@nemea.fr
For any query about a paid invoice or any question about the invoicing of your stay, place contact the reception of the establishment concerned direct. The invoice is issued automatically at the end of your stay.
Is your question not here ? Ask it by clicking here : apparthotel@nemea.fr